Privacy policy
What Text2Book collects, why, and the choices you and your callers have.
01Who we are and what this covers
Text2Book (“Text2Book”, “we”) runs a missed-call text-back service for home service businesses. This policy explains what we collect, why, and the choices you have.
We handle information in two roles:
- For our own website and accounts, such as when you sign up or fill in our contact form, we decide how the information is used.
- For the businesses that use Text2Book, we handle their callers' calls and texts on their behalf and only on their instructions. If you texted with a business through us, that business is responsible for your information, and we help it.
02What we collect
When you create an account
You sign in with Google, which shares your name, email address and profile photo with us. We record when your account was created and when you last signed in.
About your business
The details you give us to set up the service: business name, trade, your name and phone number, your business phone number and website, time zone, service area, services, business hours, after-hours and emergency rules, greeting style, calendar, plan and any notes. For carrier registration we also ask for your legal business name, EIN and address.
When you contact us
Your name, business name, email, phone number, trade, roughly how many calls you miss and your message.
About callers to businesses that use Text2Book
The caller's phone number, the time of the call, the texts they send and receive, and the details they choose to share, such as their name, address, the problem and a time that suits them. We also keep each booking's status and whether messages were delivered. We don't record calls or voicemails.
Automatically
Like most websites, our servers log basic technical details such as IP address, browser type and the pages requested, so we can keep the service secure and working.
03How we use it
- to set up and run the service: texting callers, collecting job details and sending booking requests to the business;
- to sign you in and show you your account and setup progress;
- to register your business with phone carriers so your texts are delivered;
- to reply when you contact us, and to send notices about your account, trial or billing;
- to keep the service secure, fix problems and make it work better;
- to meet legal and carrier requirements.
We don't sell personal information, and we don't use it for advertising.
04How AI is used
To reply to a caller, we send the conversation and the business's setup to an AI provider (OpenAI or Google), which writes the next message and pulls out details such as the address and preferred time. We use their paid business services, whose terms don't allow them to use this content to train their models.
The business sees every message the assistant sends, and nothing is booked without the business's approval.
06Text messages and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing described in this policy and will not be shared with any third parties.
Callers get texts only after calling a business that uses Text2Book. Reply STOP to any message to stop receiving texts. We honour it right away, and you can reply START to opt back in. Reply HELP for help. Message and data rates may apply.
08How long we keep it
- Accounts and business details: while your account is open, then deleted within 90 days of closing it.
- Caller conversations and bookings: while the business uses Text2Book, then deleted within 90 days after it leaves, unless it asks us to delete them sooner.
- Contact form messages: up to 24 months.
- Opt-out records: kept for as long as needed to keep honouring them.
- Server logs: usually 30 days.
We may keep some records longer where the law requires it, such as billing records.
09How we protect it
Information is encrypted in transit, access is limited to the people who need it, and sign-in is handled by Google. Messages from our phone carrier are checked to confirm they're genuine before we act on them. No system is perfectly secure, but if a breach affects your information, we'll tell you as the law requires.
10Your choices and rights
Business owners can ask us to see, correct, export or delete their information at any time by emailing hello@text2book.com. While your setup is in progress, you can also edit your business details in your account.
Callers can reply STOP to stop texts. To see or delete what you shared, contact the business you called, or email us and we'll pass the request to them and help.
Depending on where you live, such as California, you may have extra rights under state privacy laws, including the right to know what we hold and to ask us to delete it. We won't treat you differently for using them, and we'll reply within the time the law allows.
11Children
Text2Book is a service for businesses and isn't meant for children. Accounts are for people 18 and over, and we don't knowingly collect information from children under 13. If you think a child has given us information, email us and we'll delete it.
12Changes to this policy
We'll update this policy when our service or the law changes. The date at the top shows the latest version. If a change affects how we use your information, we'll email account holders before it applies.
Email hello@text2book.com. A real person reads every message and replies within one business day.